Back to overview Conflicts & Ethics Policy Terms & Conditions

It is just too easy to offer solutions without creating a nexus between the advice and the promised results. For us it's a credibility and an authenticity issue. If we aren't prepared to put our money where our mouth is, how seriously should you take us?

Richard Burcher is the most in demand legal speaker in the world at the moment...

Professor Dominic Regan - Special advisor to Lord Justice Sir Rupert Jackson, architect of the UK legal civil costs reforms

For any organisation like ours working with some of the most sophisticated, well resourced and critical law firms in the world, we usually find that scepticism and expectations are both understandably very high.

This is one of the reasons why we have outlined in some detail the process by which firms initiate dialogue and ultimately engage with us.

Once firms do begin to work with us however, we still have to deliver. We have never been shy in backing ourselves to deliver up to and preferably beyond the firm's expectations.

It is also important to us that as far as practicable, we de-risk a firm's decision to engage us to assist with their pricing function. One of the ways in which we typically do this is to provide a satisfaction guarantee.

However, there is no shortage of businesses that provide such assurances that are often meaningless. Therefore, we have taken the decision to put our money where our mouth is and wherever possible, put some of our fee at risk.

Whether we are working with you on a specific pitch, bid or tender proposal, working alongside you to negotiate a reconfiguration of the pricing aspect of the relationship with an existing client, or running your partners through our Validatum® Pricing Masterclasses, we are often prepared to let you decide whether we have earned our full fee or not.

Nor is this simply an exercise in tokenism with 5% or 10% of our fee at risk. Depending on the circumstances, we will on occasion put 100% of our fee at risk and it is rarely less than 50%.

Sometimes the results are linked to key performance indicators or other metrics. In other instances, the only criterion is whether the firm was delighted with our input.

We believe that if we aspire to work with the best, we need to be the best and we need to be prepared to back that up with meaningful peace of mind assurances.

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Latest Articles and Events

Be careful What You Wish For - Pricing Legal Tech

These are the results of a recent global survey of Validatum’s law firm clients. They won’t surprise anyone. They were some of the concerns and solutions explored in a webinar we presented yesterday in collaboration with Kira (Chloe Doyle) and John Craske, CMS head of innovation and legal operations.

June 09, 2021

Trust: The Missing Ingredient in Pricing #3

In part one of this three-part blog series, we suggested that one of the single greatest impediments to the evolution of law firm/client relationships, particularly when it comes to pricing, is the mutual lack of trust.

We concluded the first post with, “… law firms and clients need to do a stock take of what they are doing wrong. In the next two blogs we will share our observations on what firms and their clients are currently doing to damage the relationship and destroy trust. Neither will be spared. There is plenty of criticism to go around!”

In our second blog, we took law firms to task for their failings that result in degradation of trust. Time now to excoriate the clients.

May 05, 2021

Award-winning LawNet firm adopts new generation pricing platform

LONDON (31st March 2021) – Virtual Pricing Director®, the legal pricing platform conceived and built over three years by leading international legal pricing experts Validatum and leading UK cost consultancy Burcher Jennings is being adopted by leading Peterborough law firm and LawNet member, Buckles.

April 07, 2021
https://www.virtualpricingdirector.com/

The coming together of these 3 power-house firms has enabled us to create something truly revolutionary. I have no doubt that Virtual Pricing Director® is going to drastically alter, for the good, the way lawyers price-up work” Richard Burcher, Managing Director, Validatum®, Chairman, Virtual Pricing Director® & Legal Pricing Academy®

Website
http://www.legalpricingacademy.com/

Whether you are just starting out on your pricing career or are already highly experienced, whether you want to undertake some ‘light-touch’ professional development or aspire to the pinnacle of Certified Legal Pricing Professional, the Legal Pricing Academy® can help you achieve your goals” Richard Burcher, Managing Director, Validatum®, Chairman, Virtual Pricing Director® & Legal Pricing Academy®

Website