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LONDON (31st March 2021) – Virtual Pricing Director®, the legal pricing platform conceived and built over three years by leading international legal pricing experts Validatum and leading UK cost consultancy Burcher Jennings is being adopted by leading Peterborough law firm and LawNet member, Buckles.
In part one of this three-part blog series, we suggested that one of the single greatest impediments to the evolution of law firm/client relationships, particularly when it comes to pricing, is the mutual lack of trust.
I concluded the first post with, “… law firms and clients need to do a stock take of what they are doing wrong. In the next two blogs we will share our observations on what firms and their clients are currently doing to damage the relationship and destroy trust. Neither will be spared. There is plenty of criticism to go around!”
A major law firm recently contacted us for guidance on how to recalibrate the pricing aspect of their relationship with a major client – a relationship that has become demonstrably radioactive and is now on life support.
How did it all get to this point?